Privacy Policy for BigHippo.co.uk

Effective Date: [7th April 2024]

Thank you for visiting BigHippo.co.uk. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make purchases through our online store. By using our website and services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

1.1 Personal Information: When you visit BigHippo.co.uk, we may collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, and payment information. This information is necessary for processing orders and providing customer support.

1.2 Payment Processing: We use Viva Payments for collecting payments. Please refer to Viva’s Privacy Policy for information on how they collect, use, and safeguard your payment information.

1.3 Mailing List: We operate a private mail server for our mailing list. By subscribing to our mailing list, you consent to receive promotional emails from us. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link in the emails we send.

1.4 Cookies: Our website uses cookies to enhance your browsing experience and provide personalised content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

1.5 Customer Reviews: When you leave a review on our website, you may provide personal information such as your name and email address. By submitting a review, you grant BigHippo.co.uk a non-exclusive license to use, modify, adapt, publish, translate, and distribute the review in any medium.

2. Use of Information

2.1 Order Processing: We use the personal information you provide to process orders, fulfil purchases, and provide customer support.

2.2 Marketing Communications: With your consent, we may use your email address to send you promotional emails about our products, services, and special offers. You can opt-out of receiving marketing communications at any time by following the instructions provided in the emails.

2.3 Account Management: If you create an account on our website, you have the option to sanitise your data, including deleting previous orders from the system and deleting your account. Please note that unsubscribing from our mailing list is required separately if you choose to delete your account.

3. Data Retention

We do not keep records of purchases (after 14 days), only of sales. Personal information is not included in sales records. However, postage records may be kept by the postage or shipping company for logistical purposes. We do not disclose to these services what we sell.

4. Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights, please contact us using the contact information provided below.

6. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of those websites or services before providing any personal information.

9. International Data Transfers

If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom or other countries where our servers are located. By using our website, you consent to the transfer of your information to these countries.

10. Children’s Privacy

Our website is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can remove such information from our records.

11. Data Protection Officer

We have appointed a Data Protection Officer to oversee our compliance with data protection laws. If you have any questions or concerns about our data protection practices, including this Privacy Policy, you can contact our Data Protection Officer on our contact page.

12. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

13. User Responsibilities Regarding Reviews

Users are responsible for ensuring that their reviews comply with our website’s terms of service and do not violate any third-party rights, including copyright, trademark, privacy, or publicity rights. We reserve the right to moderate, edit, or remove reviews that are deemed inappropriate, offensive, or irrelevant.

14. Data Breach Notification

In the event of a data breach that compromises the security of your personal information, we will notify you as required by applicable laws and regulations. We will take prompt action to investigate the breach, mitigate its impact, and notify the relevant authorities and individuals affected by the breach.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to this Privacy Policy shall be resolved exclusively by the courts of the United Kingdom.

16. Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

17. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and BigHippo.co.uk regarding the collection, use, and disclosure of your personal information. It supersedes any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

BIG HIPPO TRADING OFFICES , RETRO PLAY LTD, 77 LONGRIDGE WAY, WESTON-SUPER-MARE, BS24 7HA