Delivery & Shipping

1. General Information

At Big Hippo we are committed to delivering your cannabis seeds quickly and discreetly. Our priority is to ensure that your seeds arrive in perfect condition and within the shortest possible time frame. Below you will find our detailed shipping and delivery policy.

2. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing your order details.
  • Processing Time: Orders are processed within 1 business day. Orders placed before 2 PM are typically processed the same day.
  • Dispatch Notification: You will receive a notification email once your order has been dispatched, along with tracking information if applicable.

3. Shipping Methods and Delivery Times

  • Standard Delivery: Most orders within the UK are delivered within 2 business days from the date of dispatch.
  • Free Delivery: Free standard delivery is available on all orders over £60

4. Discreet Packaging

  • All orders are shipped in plain, unmarked packaging to ensure your privacy. There are no indications of the contents on the outside of the package.

5. Shipping Costs

  • Standard Delivery: £3.99 (Free on orders over £60)

6. Tracking Your Order

  • Once your order has been dispatched, you will receive an email with a tracking number. You can track your order via our website or the courier’s website.

7. Delivery Issues

  • If your order has not arrived within the expected timeframe, please contact our customer service team at support@bighippo.co.uk. We will investigate the issue and ensure that your order is delivered as soon as possible.
  • In the rare event that your order is lost or damaged during shipping, please contact us immediately. We will arrange for a replacement order to be sent out at no additional cost to you.

8. International Shipping

  • Currently, we only ship within the UK. We do not offer international shipping at this time.

9. Legal Disclaimer

  • Please note that while cannabis seeds are legal in the UK, they are sold for souvenir purposes only. Germination of seeds is illegal in many countries. It is your responsibility to comply with local laws regarding cannabis seeds.

10. Contact Us

  • If you have any questions or need further assistance, please contact our customer service team at sales@bighippo.co.uk